Q1: What types of cranes do you supply?
A1: We provide straight arm, folding arm,truck crane, aerial work platform, ship crane, spider crane and forklift cranes with custom specs.
Q2: Can you customize the crane according to our requirements?
A2: Yes, we offer services for load capacity, arm length, etc.
Q3: What is the load capacity range of your cranes?
A3: Our cranes cover 2-30 tons, suitable for various working scenarios.
Q4: How long is the delivery time?
A4: 15-20 days for standard models; 20-40 days for custom orders.
Q5: Which shipping methods do you support?
A5: Supports sea freight (full container load/less than container load), air freight, and land transport.
Q6: Who is responsible for the shipping cost?
A6: Negotiable, EXW/FOB/CIF terms are all acceptable for us.
Q7: Do you provide shipping documents?
A7: Yes, we offer full set of shipping docs including BL, commercial invoice.
Q8: What is the minimum order quantity (MOQ)?
A8: MOQ is 1 unit, bulk orders enjoy more favorable prices.
Q9: What payment terms do you accept?
A9: T/T; 40% deposit, balance before shipment.
Q10: How to confirm the order details?
A10: We will send a PI for your confirmation before production.
Q11: What is the warranty period of your cranes?
A11: 12 months warranty for the whole machine.
Q12: Do you provide spare parts after sale?
A12: Yes, we supply original spare parts at factory price forever.
Q13: Can you provide technical support?
A13: Yes, online technical guidance and video training are available.
Q14: How to solve the product quality problem?
A14: We will reply within 24h and provide solutions or replacement.